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01. What are the benefits of your Hyper-V-based SQL Server hosting?
Unlike shared or reseller plans, our Hyper-V-based hosting plans have dedicated and hard-partitioned resources, so they guarantee higher performance and better security. For users, our Hyper-V servers work in the same way as physical servers do. It grants users great possibility to make full advantages of the resources.
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02. Why is your Windows Hyper-V plan the best for web applications?
In addition to the benefits above, its users are able to use SQL Server Web Edition, which has almost all features of SQL Server Standard Edition but costs only $29.00 per month.
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03. Can I reboot the dedicated server remotely by myself?
Most of our dedicated hosting servers come with the Intelligent Platform Management Interface (IPMI). You can reboot them and access the BIOS remotely. If the dedicated server does not have the IPMI, please submit a support ticket or contact us in a live chat. We will reboot the server for free.
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04. Can you provide the customized dedicated server based on our requirements?
Yes. We'll be happy to help you. Please submit a ticket to our sales department with your requirements. We will give you the best quote we could in order to win your business.
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05. Can I install any software on your dedicated server?
Yes. You can install any legal software or applications on your dedicated servers by yourself or by us. You will have full control of your dedicated server.
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06. Do you provide any control panels for the dedicated server?
Yes. We can install SolidCP control panel on Windows dedicated servers for free. SolidCP is a 100% open-source hosting control panel for Windows servers. Users can use it to create IIS websites, MSSQL databases, etc.
We can also install ISPConfig control panel for the Linux dedicated server for free. ISPConfig is a widely used open source free hosting control panel for Linux. You can use it to create websites, databases, email accounts, etc.
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07. Can I use my own Windows server license on your dedicated server?
No. Customer's Windows Server License is not allowed. If you choose Windows Operation System, our technical support will activate Window with our license.
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08. Do you allow Remote Desktop Access (RDP) to your Windows dedicated server?
Yes. You can access your Windows dedicated hosting servers via remote desktop with administrator permission.
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09. How many users can RDP into the Dedicated Windows server at the same time?
The Windows server OS includes two concurrent RDP sessions by default. That means only two users can remote access the Windows server concurrently. If you'd like more than two users to access, please purchase the Remote Desktop Service (RDS) licenses from Microsoft directly.
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10. Do you provide Graphic User Interface (GUI) for your Linux dedicated server?
Our Linux dedicated server does not include a GUI by default. If you need one, please submit a ticket and we can install it for you and enable the VNC access. Alternatively, you can install a GUI by yourself through SSH.
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11. How can I access your Linux dedicated server?
SSH is enabled for all the Linux dedicated hosting servers. You will get the server IP, username, and password once your VPS is ready. You can log in to your dedicated servers with the root permission via SSH.
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12. Can I upgrade/downgrade my dedicated server?
It is easy to upgrade/downgrade memory as long as the memory doesn't exceed the maximum memory limits on motherboards. Therefore, please always contact our sales department first to verify if your dedicated server can be upgraded/downgraded or not.
It is not easy to upgrade/downgrade the CPU or the hard drives. It is better to put a new dedicated server online and migrate the data manually. Our seasoned support staff is available to help your migration for free.
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13. Can I buy additional IPs for the dedicated server?
Our dedicated server comes with two dedicated IPs for free (primary IP and IPMI IP). You can order a maximum of 16 dedicated IPs per ARIN justification. We need the IP usage for every IP that you order from us. If you need more extra IPs, please confirm with us by submitting a ticket to our sales group. The additional dedicated IP is $1.00/month/IP.
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14. What security measures do you take to protect my dedicated server?
We take security as our top priority. All the physical servers are behind our hardware firewall. We blocked ports like 135-139 and others in our network for security reasons. We also monitor our network very closely and will stop any attack that come.
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15. What is the meaning of “100Mbps Unmetered Bandwidth”?
We do not measure or monitor the bandwidth usage for the individual dedicated server, so you don't have to worry about overage charges. However, the maximum speed you can get is 100Mbps. “Unmetered” does not mean “Unlimited.” We do monitor our network very closely. If you use too much bandwidth and affect other client's usage, we will ask you to reduce the bandwidth usage.
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16. What's the enterprise-level SQL Server hosting solution?
Dedicated SQL Server hosting plans are the best for enterprises with high service availability and data safety requirements. We have various solutions for these kinds of scenarios. For more details, you can refer to
this page.
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More FAQs
" I am glad that they did not just toss me a fix and end conversation. I was given instructions to follow in case suggested fix did not work. Fortunately, they fixed it without needing further steps. "
ric***@***dden.com 04/13/2018