01. Can I reboot the dedicated server remotely by myself?
Most of our dedicated servers come with the Intelligent Platform Management Interface (IPMI). You can reboot the server and access the BIOS remotely. If the dedicated server does not have IPMI, please submit a support ticket or catch us in live chat. We will reboot the server for free.
02. Can you provide the customized dedicated server based on our requirements?
Yes. We are happy to help you out. Please submit a ticket to our sale group with your requirements. We will give you a best quote for you to win your business.
03. Can I install any software on your dedicated server?
Yes. You can install any legal software on your dedicated server by yourself or by us. You will have total control of your dedicated server.
04. Do you provide any control panels for the dedicated server?
Yes. We can install SolidCP control panel for Windows dedicated server for free. SolidCP is a 100% open source (and free) hosting control panel for Windows servers. You can use it to create IIS websites, MSSQL databases and SmarterMail accounts etc.
We can also install ISPConfig control panel for the Linux dedicated server for free. ISPConfig is a widely used Open Source free Hosting Control Panel for Linux. You can use it to create websites, databases and email accounts etc.
05. Can I use my own Windows server license on your dedicated server?
Yes, but you need to give us the license key and upload your installation .iso file to our server by FTP, and then we will reload it to your dedicated server.
06. Do you allow Remote Desktop Access (RDP) to your Windows dedicated server?
Yes. You can access your Windows dedicated server via remote desktop with administrator permission.
07. How many users can RDP into the Dedicated Windows server at the same time?
Our Windows server includes two concurrent RDP sessions by default. That means only two users can remote access the Windows server at the same time. If you want more than two users to access, please purchase the Remote Desktop Service (RDS) licenses from Microsoft directly.
08. Do you provide Graphic User Interface (GUI) for your Linux dedicated server?
Our Linux dedicated server does not come with the GUI by default. But we can install it for you and enable the VNC access if you submit a support request. Or you can install the GUI by yourself through SSH.
09. How can I access your Linux dedicated server?
SSH is enabled for all the Linux dedicated servers. You will get the server IP, username and password once your VPS is ready. You can SSH into the dedicated server with the root permission.
10. Can I upgrade/downgrade my dedicated server?
It is easy to upgrade/downgrade memory. But all motherboards have the maximum memory limits. Please always contact our sales department first to verify if your dedicated server can be upgraded/downgraded or not.
It is not easy to upgrade/downgrade the CPU or hard drives. It is better to put a new dedicated server online and migrate the data manually. Our experienced support staff can always help the migration for free.
11. Can I buy additional IPs for the dedicated server?
A dedicated server comes with two dedicated IPs for free (primary IP and IPMI IP). You can order up to 16 dedicated IPs per ARIN justification. We need the IP usage for every IP that you order from us. If you need more extra IPs for special reasons, please confirm with us by submitting a ticket to our sales group. The additional dedicated IP is $1.00/month/IP.
12. What security measures do you take to protect my dedicated server?
Security is our top priority. All the physical servers are behind our hardware firewall. We blocked some virus ports like 135-139 and lots more in our network for the better security. We also monitor our network very closely and will stop the attack if there is any.
13. What is the meaning of “100Mbps Unmetered Bandwidth”?
We do not measure or monitor the bandwidth usage for the individual dedicated server. So you don't have to worry about overage charges. But the maximum speed you can get is 100Mbps. “Unmetered” does not mean “Unlimited”. We do monitor our network very closely. If you use too much bandwidth and affect other client’s usage, we will ask you to reduce the bandwidth usage.
14. What’s the enterprise level SQL Server hosting solution?
Dedicated SQL Server plans are best for enterprises with high service availability and data safety requirements. We have various solutions for these kind of scenarios. For more details, you can refer to this page