Very professional and very prompt response to the needs that is what one is looking for, solution and speed. Thanks!!!
Support agent is so polite and respond and solve my queries quickly. And, I never expect you upgrade my server without lose my data and configuration even my IP... This is awesome to me. I highly recommend Database Mart.
Are all your employees disabled? Don't you type by hand? Why do you reply so slowly
our programmer killed the server. got new server because old server died (was not able to reboot) so installed new server onto account. programming on clients.databasemart.com is not up to date when it comes to issues like this. please update the programming
Quickly answer, the agent show a natural interest in solve my issue,
Thank you guys for your effort, we feel do all do the most you can do
Great helper, extremely patient with customer, I really like this cs
The timely and prompt assistance from Perry is well on point and helpful.
I think Sara and Jay were the ones who’ve been very helpful lately. Thanks!!
I am extremely satisfied. The agent was very professional and demonstrated expertise.
MISS TRACY excelent information and pacience... she resolved all my doubts thanks
Great support from the support folks they helped me setting up my VPS server, webpage and mail.
Thank you for staying on top of this intricate OS installation process, despite errors
Agent was responsive and helpful looking into this issue for us.
He/She was great. I decided to keep this service because of their support. Awesome!!!
Very quick resolution of the problem, exactly what I had hoped for.Thanks very much
You're the best. I hope to stay with you forever. I wish to grow my knowledge with you guys. We haven't chatted much with Tracy but you can tell she's customer focused and well knowledgeable regarding the products. 5 stars all the way
As a new customer, your prompt responses to our needs as we configure/troubleshoot/deploy our new website has been amazing! THANK YOU!!
Definitely recommend MGT Clusters to anyone looking for fully managed Magento Hosting.
Lost a good amount of server time but the Support Crew came through!
Ryan is a wonderful guy with sound technical knowledge and he is very quick to respond to all queries. I appreciate his help
Very quick and helpful. Precise information given that helped making decision immediately. Thanks
While my issue wasn't resolved, Sara made an attempt to resolve it and even offered escalating it to her superior to help with me issue. I find this really commendable.
Thank you for prompt, professional support, Emily! Issue was resolved quickly.
happy with excellent service from Coco ,his patience with me as i interrupted him whilst helping me. I marvel the professionalism displayed in the process to help me m
Extremely satisfied with communication and actions of the agents.I work with many vps, servers and colocation companies for a lot of years and havent found a customer care with this level.congratulations!
Penny did everything possible to help me out. Really happy with the service i got ! well done guys/
Cannot fault these people. They are always excellent, helpful, cooperative and quick.
Great support ! Thanks Sherry X.Database Mart Support Department
Penny skillfully repaired our database connectivity issue using the classic off-then-on-again maneuver. BRILLIANT! I recommend a pay raise for Penny!
My VPS bugado.monteiro.com failed on Windows Update and could not boot anymore. The agent give the option to restore an old image or attach the old disk to a new installation, that was what I opted for. The communications were clear and everything is working now.
took their time to help out with an error . Even though they didn't fix, I appreciate the time and effort.
Your customer support is excellent.You go over and beyond expectation, please keep it up. Thanks.
The people and service were great. I really appreciate your help. Unfortunately the same issue has occurred before so it would be helpful to know what is causing this problem. Or at least what was done to fix it. If it's something that I'm doing that's causing the problem, I'd certainly like to change my procedures.Tom
Fantastic guy ! please promote him in to next level . good person !!
The best support that actually answers your questions. Thank You.
Thanks a lot for your great support.Things got crazy but at the end the support team provided the solutionThanks Cameron K
I had the most patient agent in the world, super friendly and attentive at all times, there is nothing to fault, just the excellent service.
Your Agent was so helpful on fixing my mistake and was so nice about it, i am so pleased to find a company with your standards, i purchased a year to start with and plan on staying aboard now.
Support agent was very helpful in solving a CPU and memory issue I was having with windows version. So they offered a new setup changing windows version which solved the issue.
Great support for my redirectHello Sir.Could you please redirect one of my site ;I need www.jjwaste.com to be redirected to https://www.approvedmedwaste.com/ThanksGeorges Lorentz
Always helpful and very knowledgeable, Thanks Penny and Team DBM. All our best wishes :)
Ryan is really good in understanding the problems and he is fast to take action to resolve the same. God bless him.
The product is very good, services are outstanding, agents deliver services with full heart. Happy here so far. thank you
Penny supported well and solved my issue. ThanksFeedback: She is creating the server for me - this should be automated for ease of employees and customers
Shane helped me solve my email problem due to cloudflare in mins. Thanks again.
Special thanks to Tracy X. for the super-fast response and correction to my problem.
Penny was a great help , could understand the problem and resolve very fast. saved my many domains to get them back online. thanks a lot , and best wishes.
First of all thank you for notifying me in advance regarding the "emergency upgrade". Thank you also for honoring my request to avoid doing this upgrade until after an important meeting I had scheduled during the upgrade timing window.I am extremely satisfied and want to commend the entire support team for their efforts in keeping my website and mail server healthy.
Coco is always there with quick solution. Thanks a lot for your help.
All my queries answered promptly. Quick response as I expected from support personnel. Thanks and Stay safe.
I have got a best vps server today, I hope I will use it forever!
Are all the employees in your team monks?Why don't female employees talk to me?
I'm very pleased with the agent that assisted me, that is, Tracy. However, am disappointed that I could not find a product that could currently suit my needs. Thanks though, for your assistance.
Thank you very very much Cici Y. for your help, you are really very kind!!! I will post a very good review on Trustpilot when my ticket number 322-27FA5E26-0019 will be solved.
Penny is wonderful, supper support and quick and solve an issue in 5 min. A ticket support was created from more than 12 hours where non of Ryan & Calla was able to fix it. Thank you Penny :)
The problem couldn't be solved quickly so I'm still waiting on resolution but it was handled very well. Best I could hope for in the moment.
Tracy was very quick in fixing my concern and she understood the situation properly.
I am so happy with service and patience to find and resolve issue
One of the best attendants I've ever seen.Total attention, Coco P. a super kind person.After the end of my free hosting period, I will certainly pay per month.
Representatives are prompt in responding and always verify instructions to make sure that my tickets get completed successfully. Love the service
Attentive to detail regarding multiple servers in the same conversation clearly understood instructions
I'm brazilian I do not speak english. Even so the service was rated 1000, you are to be congratulated.
Best support team i've experienced so far. Keep up the good work.
We were mailing a lot until solve all my concerns and ask all my questions
Penny the best support! my 1st time here Thank u to all more powers i invite my co workers to migrate here
Think, Penny is always there if you get a problem - great support Penny :)
Angelica is very professional and knowledgeable. I am switching my hosting provider
They solved the problem I was having, and followed up to make sure I didn't miss any emails, which it turned out I did not get a key email during the process so they saved the DAY!! this was especially important since the process was transferring domain registrar, and there was a risk I could've lost my domain ownership! APLUS!
You already know how I appreciate the customer service department. Once again thanks for fix any issue that I have.
I have made an account now. The same email as here, I see the tickets now. Thank you, It kept failing so I decided to not hold you. Thank you again Shane!
Customer support from this company is really good. I have to take the time to respond this because i feel that you deserve it .Thanks for your good service, i'll give you 10 stars.
extremely satisfied , very help full and fast respon thank you very much
i had a great experience on my ticket support and the response time was awesome.
Coco went above and beyond and even helped me with a mess that I created with the server. I did not really expect him/her to be taking care of it since the server is unmanaged but kudos.
Clearly you have exceeded expectations in understanding customer issues and providing solutions to them
I have not used the product so far but I must state that your agent is really helpful.
Cici checked what was up and a minute later my website outage was repaired. Cici has the magic touch!
Phil was so helpful and understandable. Extremely fast responses and resolved all my issues. Thanks DB Mart!
Support team always help quickly and issue solved perfectly.Thank you very much again Win
How it is possible to change database mart with another provider, since i have this excellent and fast service.Thanks again
Tech support staff are great. I've my server up and running in no time. Thanks.
Courteous, very responsive and able to answer all questions with immediate and accurate knowledge. Many thanks Great person to have on your chat staff.
Cameroon k. has always been helpful each time he attends to my request.
How to publish a web application through visual studio 2019 on the server?
Penny was as usual very helpful in order to solve my request. After being round and round width Email support finally Penny was able to set my firewalls correctly. Keep the good work!!!!
The agent realized useless of the previous servers , and helped us get a better experience specially by following up with us. That is awsome
Thank you very much, I wish the issue were fixed sooner, but it got fixed.
The agent identified that the problem was something the hardware team needed to solve, moved it forward and advised me accordingly.Conversation was polite and helpful, so thank you!
As usual your customer service and support is great. We are very happy as a customer
team really works hard, not easy to be in customer support, I give A+
Everyone has been polite and helpful. That's why I ordered another VPS from DBM today. Thanks again - Tom
Thank you for going out of the way to fulfill my request. Looking forward to have a long term relationship.
Support fixed the issue which was pending for a long time. Excellent work !!
Best support I can ever get. Calla stood by me till the problem was resolved.
VPS mart has best support across competition. Especially with support guys like Ryan, they are absolutely unbeatable
The agent responded immediately and gave me concise and useful information. I was pleased with the interaction and signed up for your service based largely on that interaction.
Keep it Up Nice Assistance and he/his patience levels good to answer the customer questions and problems.
Calla Z. was very helpful and provided prompt solutions to the issues I faced. Thanks Calla!
Couldn't have asked for a better interaction. Some might complain about the extra "double check" to be sure that I knew that any data would be lost, but I, from my background as a retired I.T. Support person, feel that is "going the extra mile" to be sure the Customer (in this case, Me) knows what he is doing.