Coco P is extremely customer-centric, and would always go an extra mile to clear the doubts of customers by sharing screenshots of backend settings done, etc. and ready to stay engaged till a full resolution is reached
It was a complex topic and the CSR was very patient with me. Much appreciated.Bob
Im glad shane fixed the issue, but Im VERY UPSET about the tech team forgetting a key feature that I was paying for and what I clearly stated that needed to be transferred which was the SSL. This was unacceptable.
my domain transfer from the previous registrar was getting delayed, but when this was brought to the notice of your support executives, they provided me with relevant, authentic information regarding the progress with screenshots, etc. and enhanced customer confidence. Thanks to Coco P and Vera J.
Excellent, prompt, direct and had all the information at her fingertips. Give her a raise or promote her.
the support team they are good but the billing team they are bad
Shane is truly phenomenal. He just did miracle saving hours of my time in few minutes.
The rep fixed my problem on the first try and on the same day I reported it.
I cannot understand why 12USD$ might stop a project for me when I'm having +600USD$ monthly basis ... is this not enough as to trust a customer like me?
Interacted with Penny G, Cameron K, Shane T, Sherry X... in the recent past. All of them were very timely in their responses and were ready to stay engaged for further queries till they knew the customer is fully satisfied
She knew what needed to be done... and did it.. Aimee is great !
Sophia resolved my queries so no issues there, and as a suggestion vps mart should look into setting up affiliate marketing systems similar to how other providers do, this will surely help spreading the word.
Sara has been assisted immediately. Very good assistance received.
thank you Calla!! like the saying says ITS NOT YOUR ITS ME!!! Senior Moment!!
As usual, Aimme L. was very helpful, answered all my questions, and solve my problems, Database mart is truly a good backup of my business.
Despite some confusion and a series of peoblems, Im being very well attendedI appreciate the support in solving peoblems and patitnce in the support!Thanks!
Thanks alot Angelica Y., I love you guys support , love and care. You guys really stand by your customer till the end and make sure the problem is solved. Thanks once again . I love you all.
Love the support, quick response to customer issue, you guys have save me a lot thanks Database Mart and keep up the good work.
Overall support staff are fantastic, great customer service and care how things turn out.
Thank you Eden, very much appreciate your responsiveness and professional assistance to get the site back up.
The support personnel Calla Z was so very helpful and patient with me. Thank God for excellent support. I was doubtful when i paid for the whole year, but if people like Calla are there, customers have no worry.
A great job! Serious problems in Windows compatibility were fastly solved.
Thanks for the help and patience Mandy, it's awesome to know the support team it's like that.
The technical support from Angelica Y. was superb, I love it, my experiences with your technical support are all good ones but this was excellent, many thanks!!!
Coco was a great help with a security issue I had. Very Professional. Thank you Coco!
Absolutely fabulous customer service and hard working .. got everything working.. excellent.
Rena and everyone were Awesome ..thank you for keeping everyone Happy & Healthy. And please remain safe in our current challenging times. Fwiw, if I can get things working as desired, looking forward to helping a project that holds promise to solve a lot of our current societal issues: www.VirtualAbundance.com
The technical support is very fast. The server is very stable. Nice services.
Brilliant and Co-operative!! Aimme was really brilliant and willing to help me for something which was really outside of support scope...15 out of 10 numbers..
Cici, Mandy & Sherry was very professional and helpful, thank you
Zoey was to the point and very helpful. your customer service is very good, that's why we have stayed with you for so long and intend to continue business with you.
Thank you for your support team . We feel very happy with your support team : quick support, skill very excellent ! we will continue use service from company and expansion in the future ! Love Databasemart 1
All members from Database Mart support team are very kind, helpful, hardworking , and very professional. Thank you very much againHope we can work together for very long time and success
It was very nice that they resolved my issue by installing .NET Core version in my server
you should have a chat system that makes a noise when a new comment is added.
Eden is super good. He resolved my issue of installing phpmyadmin and made everything up and running. He posses great customer service and technical skills. Keep it up Eden and Good Job Database Mart team.
Its not possible to explain the amazing support and hosting experience in few words.I can truly say they are Super stars of Hosting industry
Xiaoyong B, genuinely satisfied with the help I received, took care of me.
Support is wonderful and Eden is champ.. Love to work with champions
Suzy at the billing department has been very helpful, quick and timely response and resolution of our issue was made in the fastest possible time. I highly appreciate the prompt support.
I am impressed with the service I've gotten. There are some gaps in a few of the tools, but because of the good service, I've been able to work around those issues. Thank you!
Extremely helpful and straight forward support of Sherry X. Thanks for being there.
Ups and downs are part of life, but overall now we are seeing significant improvement in quality of support. All agents are putting die hard efforts to resolve tickets and really fast.I love you guys
Thank you for fast support and reslving problems.Please check if my email reply to tickets were updated. As agents told she didn't receive my email. while i showed her screen shot of sent email from my Mailbox
the reply is in time, that's very good!And the supporter is very experienced,I am very satisfied.
Coco was very helpful, and unlike other was very interested to listen and resolve issues along. I really appreciate level of his commitment and willingness to resolve problems.Thank you Coco, Thank you vps-mart company
Sherry was prompt, courteous, and solved my issue quickly. Great job!
Barne L. did a great job explaining the things I didn't know about the hosting. Thanks!
Thanks Cameron .thank you so much for understanding my querry and resolving quickly
Response time was a little bit long, but as soon as the agent started to chat, it was amazing, very professional, and I liked it !!!
Best support agent in database mart.Mr jay you are then superstar. you are proactive fast and reliable than your colleague.Keep of the good work .you are the asset of database mart.
Penny G was helpful in patiently answering all my queries concerning Reverse DNS till I was satisfied with all the settings they had done for this
It was fine. But the way you inform new customers about how your system works is TOTALLY INADEQUATE!!!!!!!!!!!!!!
Took care of my needs regardless of how challenging it was to get things up and running, very good job
the best support team is Sherry i recomanded Sherry to be the admin of the website that gonna be better for the company profits
Coco took the responsibility of raising a ticket on my behalf which is much appreciated. thank you!
Sherry X was awesome.... Had several initial setup issues with a new dedicated server and she stepped through and resolved all of them quickly - Great Service!
Support team is excellent. This team will help you to solve server side issues very fast. I did not find this kind of support in any other hosting services. I recommend Databasemart.com
I appreciated today's help. The attendant was very attentive and solved almost everything he needed to solve. I recommend.
I am happy with my service via Live Chat, very kind person and quick response. I highly recommend this host.
Penny save the day.. Loved to see my all problems solved one by one
Ryan gave me the info. I needed very quickly. Outstanding service.
thank you for this conversation you did fix my problem so faster
Shane T answered all my queries like a breeze and gave me the feeling that I don't have to hesitate to come back if I did have more queries! Very impressed with the support at databasemart… not only because of this chat session but also based on other support ticket resolutions!
As usual, you are always, supportive, friendly, and quick responders. Thank you!
Shannon did a great job and found the solution to the problem. Thanks
Sara was very helpful, and provided service that clearly exceeded expectations. Thank you!!
You rock guys!!! I have a great experience once again with your support team. Keep it up!!
Very effective and direct to the point. One of the best customer service experience I've had on any website.
Always same level of support, this is a good best practice. Thanks to all
Great Support Eden! This is what we have been experiencing with Database Mart always, recently we did faced a few issues. Thank you,
My VPS was updated the same day I asked. Communication and response action was great. I've been a customer for several years and will be for many more with this service!!
i Just want to say Thank you to Ms Sara T shes so nice And she help me a lot shes a very good Support i'm extremely satisfied by her support very amazing you got an amazing tech support Name Sara T she deserve more shes very patience on her job thank you much. make her salary increase :)
I want to express my sincere appreciation for the quick and professional response I received from Coco P. in resolving a security issue I encountered on the server.
Can I get a copy of this chat? I need to refer to some of the info. The person was very helpful and quick to respond
Very helpful. Made the problem go away. What more can you want?
Al though I had problems with the communication link from my side, Linda immediately took intuitive steps and re-booted my account. That was all that was needed!! ;-)
Vera, Sophia, Sherry, and All of Support have been amazing. Very fast, efficient, and kind. Wonderful to be with Databasemart :)
When it comes to Linda, you forget your problems..She know how to fix everything..
Very fast attention, soglad I have my services with your company
Ryan very helpful - but dissapointed that other people reviewing ongoing issue keep saying resolved but not.Extensive chat with Ryan and with video evidence may see some developments to resolution.
Excellent as usual! Many thanks for helping me set up something slightly beyond my technical comfort zone.Strongly recommend you guys!
Prompt response after inquiring about an issue.Rena was very nice.
Excellent service and fast response Thank you very much, good luck
Ryan was very patient and helpful, He resolved my issue in few minutes.Great job!!!
the Remote Session was disconnected, because there is no remote desktop license server available to provide license
Very prompt service. Thank you Databasemart for the excellent service.
Shane ROCKS!!! resolved the 2 issues that the other support guys didn't yesterday!!!
Cici.Y is a very considerate customer service. For me, it has helped me a lot. I am very patient, just like my family
What to say, you have best team to support. Everytime issues resolved by your team instantly like a friend.
Love your fast service. Like the idea that you guys response to problem right away.
Shane truly Rocks!.. Great player with in-depth knowledge..Vps-Mart is best of the bests.. Now i believe
I must start by saying the quality of service offered by Database Mart is the best I have seen, having worked with so many Hosting Companies I can proudly say Database Mart is the best. They reply to your complain very fast and they make sure they help you to solved any challenge or problem you have as soon as possible and this is one of my major reason why I love them. This review will not be complete without giving credit to some persons who have helped me, when they seems to be no hope and also make my website comes up even when I think I have come to a dead end and nothing can be done, Jone M. and Ryan H. five star for you guys , I love u, you guys are the best. Keep up the good work.
The acces issue has been resolved. There were some network issues on the support agent side that impacted the "Extremely Satisfied" rating
Coco was really best. The way he dealt, it was totally charismatic. He helped me figure out problems, and took responsibility to resolve all issues.Really best guy to see in support.
This rep saved me thousands of hours. The previous two reps that helped me were not knowledgeable about Mac interaction with Windows and wasted a lot of time spinning my wheels for hours. I almost was ready to cancel service because the issue was not able to be resolved to achieve full RDP functionality.
Sherry, Barne and Shane did a great job pointing me to the procedures I needed to have done and helping me throughout the process. a BIG thanks to the whole team. A great support crew. PS I wish the upgrade to more resources (more RAM and maybe more HDD) wasn't that pricey, probably b/c of the Windows server VPS. Otherwise I'd stay with Databasemart for many years to come. Thanks again, Sime , Syracuse NY
He responds promptly to my emails politely and offer useful assistance. I consider the officer a reliable representative that could entrusted with major responsibilities.
thank you so much cameron for such a detailed help.I am not a technical person but cameron explained the step in such a great way that worries vanished .you have great support system .thanks once again . you have always been great .
Thank you we will plan better next time that way I can help in contacting you, then it's on me if I fail.